Audswimmers Policies

Audswimmers Scheduling, Cancellation & Rescheduling Policies

Scheduling Platform Requirement

All rescheduling and cancellations must be completed exclusively through the SWUM scheduling software.

Text messages, phone calls, emails, DMs, or in-person requests will not be accepted. Any lesson not properly adjusted through SWUM will be charged in full.

Rescheduling Policy

• Lessons may be rescheduled by the client up to 1 hour before the scheduled start time through the SWUM booking calendar.
  
  

• Rescheduled lessons are issued as lesson credit, not refunds.
  
  

• Text messages, phone calls, emails, or DMs are not acceptable forms of rescheduling.
  
  

• Coach Audrey may reschedule lessons through SWUM when necessary.
  
  

Cancellation Policy

• All cancellations must be completed through SWUM.
  
  

• No refunds are issued for cancellations made less than 12 hours before the scheduled lesson start time.
  
  

• Clients must use the SWUM credit-based rescheduling system for late cancellations.
  
  

• Cancellations made more than 12 hours in advance are eligible for a refund (as processed through SWUM).
  
  

• Cancellations made within 1 hour of the scheduled lesson are considered no-shows and are non-refundable and non-creditable.
  
  

New Client Intake Form Requirement

• After selecting a lesson date and time, clients must complete the Audswimmers Intake Form.
  
  

• Clients must confirm agreement by selecting:
  
  “I agree to Audswimmers’ policies as listed on the website.”
  
  

• The intake form must be completed to the best of the client’s ability to ensure Coach Audrey can best support each swimmer.

  
  Inclement Weather Policy

Prior to Lesson Start

• As a travel swim school, Coach Audrey can only monitor weather conditions in her current location.
  
  

• Clients are responsible for monitoring weather in their own area and must reschedule at least 1 hour prior to the lesson if inclement weather is expected.
  
  

• Audswimmers is not responsible for last-minute weather changes occurring within 1 hour of the lesson start time.
  
  

During the Lesson

• Coach Audrey makes all final determinations regarding weather-related safety.
  
  

• If Coach Audrey determines the lesson can safely continue:
  
  

• Clients may choose to end the lesson early; however, the full lesson fee will apply.
  
  

• If Coach Audrey ends the lesson due to weather:
  
  

• If weather interrupts within the first ¾ of the lesson:
  
  Clients are entitled to a makeup lesson or a refund.
  
  

• If weather interrupts during the final ¼ of the lesson:
  
  The lesson is considered complete and is non-refundable.