Audswimmers Policies

Scheduling Platform Requirement

All rescheduling and cancellations must be completed exclusively through the SWUM scheduling software.

Text messages, phone calls, emails, DMs, or in-person requests will not be accepted. Any lesson not properly adjusted through SWUM will be charged in full.

Rescheduling Policy

Lessons may be rescheduled by the client up to 1 hour before the scheduled start time through the SWUM booking calendar.

Text messages, phone calls, emails, or DMs are not acceptable forms of rescheduling.

Instructors may reschedule lessons through SWUM when necessary.

Cancellation Policy

All cancellations must be completed through SWUM.

No refunds are issued for cancellations made less than 12 hours before the scheduled lesson start time.

Clients must use the SWUM credit-based rescheduling system for late cancellations.

Cancellations made more than 12 hours in advance are eligible for a refund (as processed through SWUM).

Cancellations made within 1 hour of the scheduled lesson are considered no-shows and are non-refundable and non-creditable.

Inclement Weather Policy

Prior to Lesson Start

As a travel swim school, Instructors can only monitor weather conditions in their current location.

Clients are responsible for monitoring weather in their own area and must reschedule at least 1 hour prior to the lesson if inclement weather is expected.

Audswimmers is not responsible for last-minute weather changes occurring within 1 hour of the lesson start time.

During the Lesson

Instructors make all final determinations regarding weather-related safety.

If Instructors determine the lesson can safely continue:

Clients may choose to end the lesson early; however, the full lesson fee will apply.

If Instructors end the lesson due to weather:

• If weather interrupts within the first ¾ of the lesson:
  Clients are entitled to a makeup lesson or a refund.

• If weather interrupts during the final ¼ of the lesson:
  The lesson is considered complete and is non-refundable.