FAQ

  • How do I Change/Reschedule a Swim Lesson?

    1. Log into your email account.

    • Search for the email titled “New Appointment: [Date of your swim lesson].”

    2. Click the “Change/Cancel Appointment” button.

    • This will open a new webpage.

    3. Select “Reschedule” or “Edit Info.”

    • Follow the prompts to choose a new date and time.

    • Ensure the new appointment is within TWO weeks of the original lesson.

    4. Confirm your changes.

    • You will receive an updated confirmation email with your new appointment details.

    *Lessons must be rescheduled within two weeks of the original date

    *Rescheduling Policy: All lessons can be rescheduled up to 1 hour before the session through the provided email link.


  • How do I Cancel a Swim Lesson?

    1. Log into your email account.

    • Search for the email titled “New Appointment: [Date of your swim lesson].”

    2. Open the email.

    • Scroll to the bottom of the email.

    • Locate the button labeled “Change/Cancel Appointment.”

    3. Click the “Change/Cancel Appointment” button.

    • This will open a new webpage.

    4. Select “Cancel.”

    • Follow the prompts to cancel your appointment.

    5. Review the cancellation policy.

    • Clients are allowed two cancellations per season if completed more than 24 hours in advance via email.

    *Cancellations within 24 hours of the lesson will count as a late cancellation unless an exception is granted.

  • What areas does Audswimmers currently serve?

    Audswimmers serves various regions in Broward County, including Plantation, Fort Lauderdale, Oakland Park, and surrounding areas. The schedule is grouped by zip codes to optimize travel and ensure efficient lesson delivery.

  • What age groups and skill levels does Audswimmers cater to?

    Audswimmers offers inclusive lessons for students as young as 12 months to adults. The program emphasizes water safety, building a lifelong love and confidence in water, and developing swim techniques tailored to each individual’s needs.

  • What scheduling options are available for lessons?

    Audswimmers provides flexible scheduling options for lessons either 1 or 2 times a week. During the spring season (March–June), lessons are available from Thursday to Sunday, with each client guaranteed at least one session per week to ensure consistent progress.

  • What core areas does Audswimmers focus on in lessons?

    Audswimmers emphasizes four key areas: water awareness, water safety, swim technique, and water therapy. Lessons are designed to build confidence in and around water, instill life-saving safety skills, teach proper swim techniques for all levels, and incorporate calming, therapeutic approaches to support students who may benefit from sensory or relaxation-focused activities.